Vava thermometer won’t sync

How do I get this thermometer to sync? I’ve tried everything…. Followed the instructions to a tee… even let it full charge before trying again and nothing. Please help.

@Randi.clark We are sorry to about this. Please send us a video of the issue, the model number of the unit and send it to so our support team can check.

We look forward to hearing from you. Have a great day!