So I just got my camera and trying to get the base station on but when I scan the bottom bar code it tells me that (STATION S/N DOES NOT EXIST)… Can anyone tell me why I cant connect and why does it say s/n does not exist… Bought it on amazon…
Hi, @hogan7111 Thank you for notifying us about this problem.
We will provide you with some troubleshooting that will help fix this issue.
Home Cam Troubleshooting steps:
- Turn off the base station and camera / unplug it from the power source. Wait for 10-15 seconds before turning it back on.
- Turn on the base station first, then the camera. Make sure to establish solid white light on the “INTERNET” which means the internet is connected.
- Unplug / Replug the ethernet cable from the base station.
- Format the TF card.
- Press and hold the “SYNC button and Reset Button” simultaneously until the LED indicator flashes red and white alternately to bring the base station into pairing mode.
- Factory reset the home cam base and cameras, then pair it with the camera again.
- Log out the app and reopen it.
- Uninstall and Reinstall the VAVA Home app.
- Press the “SYNC” button at the bottom of the camera to turn it on. The Led indicator on the camera will stay solid on RED for 5 seconds.
- Reboot your ISP - Internet Provider to establish the connection from the router to the base station. Wait for 5 mins until all connections are already booted up.
Note: Make sure the camera is fully charged.
If the issue persists please contact Amazon Support so they can further assist you.