Vava home camera

So I just got my camera and trying to get the base station on but when I scan the bottom bar code it tells me that (STATION S/N DOES NOT EXIST)… Can anyone tell me why I cant connect and why does it say s/n does not exist… Bought it on amazon…

Hi, @hogan7111 Thank you for notifying us about this problem.

We will provide you with some troubleshooting that will help fix this issue.

Home Cam Troubleshooting steps:

  1. Turn off the base station and camera / unplug it from the power source. Wait for 10-15 seconds before turning it back on.
  2. Turn on the base station first, then the camera. Make sure to establish solid white light on the “INTERNET” which means the internet is connected.
  3. Unplug / Replug the ethernet cable from the base station.
  4. Format the TF card.
  5. Press and hold the “SYNC button and Reset Button” simultaneously until the LED indicator flashes red and white alternately to bring the base station into pairing mode.
  6. Factory reset the home cam base and cameras, then pair it with the camera again.
  7. Log out the app and reopen it.
  8. Uninstall and Reinstall the VAVA Home app.
  9. Press the “SYNC” button at the bottom of the camera to turn it on. The Led indicator on the camera will stay solid on RED for 5 seconds.
  10. Reboot your ISP - Internet Provider to establish the connection from the router to the base station. Wait for 5 mins until all connections are already booted up.

Note: Make sure the camera is fully charged.

If the issue persists please contact Amazon Support so they can further assist you.