Vava home cam troubleshooting

Good day , why is my vava va-hs002 home cam app keep telling me to my base station is off line when i try to add camera even tho the base station was add successfully? And also the white indicates light is solid meaning its connected to the internet. Please help me thanks

Hello @Laslyn, Thank you for notifying us about this issue. Hope this troubleshooting step can help you. This might be a possible system glitch issue that can be fixed by simply doing a factory reset. Please press and hold the factory reset button on the base station for 10sec. (If the issue still persists do reset it 3x) and then uninstall and reinstall the app.

If issue still persist please reach out to our support via email at support@vava.com