It’s been two days since I got the Chroma and IT IS A LETDOWN.
I had a high expectation ( I upgraded all my toys to the latest and greatest —surround system, ALR projector screen, theatre seats including hdmi cable to UHD in anticipation of this, yeah Chroma made me broke ) considering how great is the first generation is even after all the buggy software issues and being told all the time —“we will communicate all the issues to our team or factory reset it” (as a solution).
Watching a movie with Chroma is making adjustments all the time. When I watch UHD/HDR movies, this is where it shines but I still have to make adjustments because it tends to oversaturate. But when I watch an HD, I have to disable HDR/Dynamic Contrast or else a lot of the faces of people in the movie looks like they have reddish spot or washed out faces in dark scenes.
Watch “King Richard” on HBO and UHD/HDR movies such as “Deadpool 2”, “Guardians of the Galaxy”, you will be ending up making adjustments and not enjoy your movies. And yeah, wasted time.
Watching “King Richard” last night was a bad experience cause I could not find the best setting —washed out pics when HDR is on and when it is off, it looks 1080p. I ended up putting my old Vava back.
And try to connect and use Amazon Fire Tv Cube and good luck with over saturation and you will make an adjustment all the time! I was trying to see what HDR10 looks like (appleTV doesn’t support it) but it doesn’t look natural and really off with Chroma. In the older Vava (I shared it here and still waiting for the fix), I can’t hear any sound when it’s TruHD but I got to give Vava’s developers for fixing the Dolby/TruHD with Chroma.
My overall first two nights with Chroma—NOT GOOD! I ended up putting my old Vava back!
Using only Apple TV with the first generation for me is the best setup—I don’t have to deal with all the adjustments even the first day of getting it (July 2021, kind of late discovering Vava, I thought I have to put the time factor here cause I’m sure people who bought this at the beginning had to deal with all the updates and software bugs more that I do). Not with Chroma — the constant adjustments makes my movie watching experience really BAD!
Yeah, colors pops and Dolby Atmos at it’s best when you watch UHD/HDR with Chroma ( with surprises that the next scene might be over saturated or washed out, not consistent and really true to its definition of “dynamic”) but when you watch HD, the first generation shines!
And yeah, for the last two days, I spent so much time factory default it just to make sure (since this is a popular troubleshooting step here)—I did 8x!
My system engineering, QA career was put to the test
For now, I’m keeping the first generation and will come back here when there is a new firmware update.
… Or I’m just realizing this now as I write that maybe I have a bad one. No point of waiting for new firmware update when I can’t do update with this system when I get “update failed” message trying to click update even after 8x factory resetting it.
What is the process of exchanging it so I can definitely say it’s a hardware or software issue?