Hi @hxavier we are sorry you’re having an issue with the Homecam VA-HS003. Make sure the camera is fully charged when installing, check the base station if it is still connected to the internet, if it still would not work please perform a factory reset and retry the installation process. If you are still unable to add the camera, kindly send an email to support@vava.com with your order details and the picture of the QR code on the base station and the camera. Thank you!
Hi @hxavier Our apologies for the miscommunication. In regards to your issue that would not be possible to sync 2 cameras with one base since you have different Homecam models, they should have a separate base. The same model should have the same camera and base. Thank you!
Hi @TeamVAVA I got a new cameras bundle and I haven’t been able to pair the cameras with the base station, I’m getting a invalid serial number message.
Hi, @tony We appreciate you reporting to us about the problem. We will look into it immediately. To better assist you may we ask where you purchased the homecam? Could you send a sample photo of the issue? Thank you!
Hi @Chad We regret to hear that you’re having Invalid S/N. We will look into this asap! Would like to know if you also purchased it on eBay? Kindly try the suggested T.S. Make sure the camera is fully charged when installing, check the base station if it is still connected to the internet, if it still would not work please perform a factory reset and retry the installation process. If you are still unable to add the camera, kindly send an email to support@vava.com with your order details and the picture of the QR code on the base station and the camera. Thank you!
got a new 3 & 4 cameras bundle and I haven’t been able to pair the 4 cameras with the base station, I’m getting a invalid serial number message and “pairing fail base station” trouble is 4 cameras…could you please help me and possibly assist
HI, @Han We appreciate your feedback. To further assist you kindly provide a picture of the button of the base station to show the SN code and send it to support@vava.com. Thank you!