Vava base station down

Unable to use Vava for few days now. Nothing seems to be working. Using the remote to move channels and nothing seems to be working!
What is the issue?

Hi there,

We sincerely apologize for the inconvenience this has caused you.

Could you please send a copy of the original purchase receipt and a video demonstrating the problem with the device via email to support@vava.com? We will have dedicated customer service to solve your problem.

If you require any further assistance, feel free to contact us.