Hi, I have had my vava baby monitor for past 1.5yrs. It recently started to play up with only rotating in one direction with both buttons. I have unpaired and paired it back but still the problem is there.
Hi @Ssyed Thank you for notifying us about the issue. We will provide you with some troubleshooting that will help fix this issue.
Baby Monitor Troubleshooting Guide:
- Unplug / Replug it into a different outlet.
- Press and hold the power button on the baby monitor for 10-15 seconds.
- Turn off both monitor and camera to restart/re-sync, wait for 10 secs then power it back on. Turn on the camera first & then the baby monitor, once everything is ON make sure the camera has a SOLID green light indicating that it’s already synced to the baby monitor.
- Remove the camera & pair it back.
5. FACTORY RESET do it 3x
*PRESS MENU
*GO TO SETTINGS (GEAR ICON)
*FACTORY RESET (ARROW GO ON CIRCLE)
If the issue persists kindly email support@vava.com