Vava 4k projector sound keeps cutting out

hi
we have the Vava Laser projector and the sound keeps cutting out and or making a clicking sound
and sounds like a skipping sound , how do you fix that its been going on for over a week
off and on with cable and even useing the dvd player
thank you for your time

Hi @lovemovies We regret to hear you are having issues with your VAVA 4k UST Projector. Would you be so kind to try the following steps to see if it solves the issue?

Please try performing a factory reset by going to Settings> General> Factory Reset.
Once the projector is reset, please make sure that the projector has the latest firmware.
This can be done by going to Settings>General>Update version. Please update the projector if it is not up to date.

If the issue is still not fixed, kindly take a video of it and send it to support@vava.com. Thank you!

update good news !!!
it turns out the vava is fine after all …heres what when out the roku when out on us

let me hook up the other roku from the other room and after set up and things when well no sound cutting out at all and we used the older roku for that night and and even played a 4k dvd and even watching the news in the morning…we where off to get the roku hd the new version !!!

yep so happy that it was the roku after all
thank you and stay safe …vava team

Hello @lovemovies We appreciate the feedback you gave. Thank you for your precious time.

Keep safe!