USB C Hub stopped working suddenly within warranty

Ordered from Amazon on February 22, 2021 (1 item)

VAVA USB C Hub, 8-in-1 USB C Adapter with 4K HDMI, 1Gbps RJ45 Ethernet Port, USB 3.0, SD/TF Card Reader, 100W PD Charging Port for MacBook/Pro/Air and

It worked fine and then stopped completely on July 5, 2021. I want a replacement ASAP!

Hi @kvetcher We are sorry for the issue that you have with our device. Have you tried restarting your device while all the inputs are plugged in? For us to further help you resolve this, kindly reach out to our team at support@vava.com.

Yes I have. Doesn’t fix it.

Jonathan Cohen FAIA
Poplar Design Advisors

Hello @kvetcher We appreciate you applying the recommended troubleshooting. Our team at support@vava.com can help you with a warranty claim.

Are you going to honor your warranty or not? I want a replacement ASAP. I can’t afford to have a unit that fails randomly.

Jonathan Cohen FAIA
Poplar Design Advisors

Hello @kvetcher we are sorry for the confusion, we do not provide RMA on this channel. You need to reach out to our team at the email support@vava.com for that request.

I hope this helps clear the misunderstanding.