The screen suddenly disappears, no image, even though the projector stays on all the time. There is not much explanation for what happen, because sometimes it happens right after 5 minutes of use, as sometimes it can take hours to happen.
Important to emphasize:
The equipment is on a piece of furniture with no object nearby, about 1 meter free on each side.
Room temperature at 22 degrees Celsius.
Equipment updated to the latest version (2.1).
Purchase made by Amazon in September 2020.
I performed the factory reset, but after about 30 minutes of use, unfortunately the same problem happened.
I’ve already sent a message to support via email, but I still haven’t had a solution. Has anyone ever experienced this?