Projector black dots

All of the sudden there are hundreds of black dots or particles in the projection. We’ve reset it and also clean up on the outside but no change. Anybody knows what could have caused this?

@cesalo We’re sorry that you are having some issues with your projector, please try the following to resolve the issue.

1.Wipe the lens with the cleaning cloth.
2. Try it on a different wall or surface to check if it will have the same issue.
3.Try to do a factory reset 3 times.

If the issue continues, please email our support team at to assist you further.

Thank you and have a great day!

Hi - i did what was requested and there is no change. The black dots are still showing up.


@cesalo Please send our team an email regarding this issue. Send it to to assist you further. Thank you!

I have same problem