My baby monitor’s night vision stopped working so I am only able to see the picture when the lights are on in my baby’s room. Is there a way to fix this or turn on/off night vision?
Also paired with this issue is a rhythmic clicking noise that is activating the green and red sound lights on the monitor, but this noise is not present in the baby’s room. Is there a way to fix this?
I already attempted the 3x factory reset and plugging in to different outlets in my house.
Hi @mamurphy, Thank you for bringing this to our attention. We will look into this. Hope this helps. The night vision is automatically activated in a dim environment. The camera has 12 high-intensity infrared LEDs for picking up clear images in the dark. Black and white images can be captured within a 2m distance.
This might be a possible camera issue.
Please follow these troubleshooting steps:
- Factory reset 3x - PRESS THE MENU - GO TO SETTINGS (GEAR ICON) - FACTORY RESET (ARROW GOES ON CIRCLE)
- Make sure to turn off the camera first, and unplug the power cables…
- Second, turn off the baby monitor and unplug the power cables.
Please note to leave both the baby monitor and the cameras OFF for 2-3 hrs. - Make sure to turn on the cameras first, and check if there is a GREEN light indicator on the bottom side of the cameras.
- Turn on the baby monitor.
If the issue still persists kindly reach out to support@vava.com