New base station will not connect! It says is not a known S/N number

Please any suggestions would be greatly appreciated! Bought new!

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Hi there,

We sincerely apologize for the inconvenience this has caused you.

Could you please send a copy of the original purchase receipt and a video demonstrating the problem with the device via email to support@vava.com? We will have dedicated customer service to solve your problem.

If you require any further assistance, feel free to contact us.