My viva monitor is rotating on its own

Monitor is rotating on its own .
Being a digital monitor I believe it is not hackable , but this is scary.
Need some assurance , reason , help to resolve the issue

Hi, @pad22 Thank you for informing us of this concern. Could you share with us the model number? When does this issue started? Have you tried the basic troubleshooting steps? Thank you for your support! Happy Holidays.

Hi team model is 720 P

It started out of the blue yesterday and started rotating , I switched it off . After few hours when I started it, there is no picture on the screen .

Hi, @pad22 We appreciate you reporting to us about the problem. We will look into it immediately. Could you try these troubleshooting steps?

Baby Monitor Troubleshooting Guide:

  1. Press and hold the power button on the baby monitor for 10-15 seconds.
  2. Turn off both monitor and camera to restart/re-sync, wait for 10 secs then power it back on. Turn on the camera first & then the baby monitor, once everything is ON make sure the camera has a SOLID green light indicating that it’s already synced to the baby monitor.
  3. Wipe the lens of the cameras with a clean cloth.
  4. FACTORY RESET do it 3x
    *PRESS MENU
    *GO TO SETTINGS (GEAR ICON)
    *FACTORY RESET (ARROW GO ON CIRCLE)

If the issue is not resolved kindly email support@vava.com to further assist you.