I purchased two cameras (HS003) from Walmart earlier this month and they work great. I saw a website called side deals that had two camera systems and so I bought three twin pack systems, also HS003. The Walmart purchased systems I was able to pair both cameras to one base but when I try to add the six new cameras I get an error message Invalid S/N Please try another. I have been on the community board and see that a factory reset should fix this but there are no instructions for the factory reset for the camera. I have tried to pair all six of the cameras to the base stations that were in the boxes they came with but I still get Invalid S/N Please try another. I would like the instructions on how to perform the factory reset for the cameras.
Hi @tschomer, Thank you for notifying us about this issue. We will look into this. Kindly try the suggested steps below to try and fix the issue.
Home Cam Troubleshooting steps:
- Turn off the base station and camera / unplug it from the power source. Wait for 10-15 seconds before turning it back on.
- Turn on the base station first, then the camera. Make sure to establish solid white light on the “INTERNET” which means the internet is connected.
- Unplug / Re-plug the ethernet cable from the base station.
- Format the TF card.
- Press and hold the “SYNC button and Reset Button” simultaneously until the LED indicator flashes red and white alternately to bring the base station into pairing mode.
- Factory reset the home cam base and cameras, then pair them with the camera again.
- Log out of the app and reopen it.
- Uninstall and Reinstall the VAVA Home app.
- Press the “SYNC” button at the bottom of the camera to turn it on. The Led indicator on the camera will stay solid on RED for 5 seconds.
Please note this would be the last T.S if the above steps are not successful: Reboot your ISP - Internet Provider to establish the connection from the router to the base station. Wait for 5 mins until all connections are already booted up.
If the issue still persists kindly reach out to our support@vava.to further assist you. Thank you!
I had the same issue when I bought mine. I did the same thing that @tschomer said to do. Come to find out its because someone else had logged on to the camera (refurbished) there was no way of resetting it so I had to return it and get another…hope you had success…
It worked, as soon as they added the base station serial #s to their database the cameras were able to be added to the existing station I had running. I now have all eight cameras up and running, but I had to use two base stations, only 4 cameras to one, didn’t see that when I was looking into this system.
Hello @tschomer, Thank you for the feedback. In line with this, the maximum number of cameras you can set up in one base station is 4x. So, if you have 8 cameras you need to have 2 base stations.