Firmware updating problems for 2kDual dash cam

New to dash cams, tried to update my new 2k dual dash cam but puzzled, do I need to unzip the file before I add it to the sd card for the dash cam?

Hi @DeafFLD. Yes, you will need to unzip the file before saving it to the micro SD card.

If you have any further questions or concerns please contact us at support@vava.com. Thank you!

Did not help at all tried 3 times failed to even say updating at all . opened sd card see folder for vava, added the bin file under that , not in vava folder. so not sure what else to do. Advise please

Hi @DeafFLD. Here are the step by step process on how to update the dash cam:

Step 1: Power down the VAVA Dash Cam.

Step 2: Remove the SD Card from the dashcam. Plug the SD Card into a Laptop/Computer. An SD Card reader/SD Card adapter may be needed. The SD Card will come up as a storage device on your Laptop/Computer. Please back up any media files from the SD card you wish to keep.

Step 3: Format SD card to either NTFS or exFAT. Download the firmware file from this website Cam - Dash Cam & Home Cam - VAVA just choose the same dash cam you haveā€¦

Step 4: Save the firmware file onto the SD Card. Remove the SD Card from your Laptop/Computer.

Step 5: Plug the SD Card back into the VAVA Dash Cam.

Step 6: Supply power to the dashcam. Both LEDs on the back of the cam will flash rapidly for about 1 minute. Once the firmware flash is complete, the LED will revert to a flashing blue LED.

Step 7: Any settings changed on the dashcam will be reverted to factory settings. Connect to the dashcam via wifi with a mobile device.

Step 8: Open the VAVA Dash App. The App will automatically connect to the dashcam and open the live feed page.

Step 9: Tap on the settings cogwheel icon at the top right of the page.

Step 10: Scroll to the bottom of the menu page and Format the SD Card to complete the firmware update.

Please see the attachment for more information.
Another reference is VAVA Dash Cam - Reflashing The Firmware - YouTube

If you have followed these steps and still did not resolve the issue please send an email to support@vava.com so we can further assist you. Thank you!