I have bought a VA-HS003, I follow the procedure and try to add the base station with VAVA home app, the app shown “Base station no DID”, I’ve got stuck on it! What can I do?
I use the same procedure successfully pair the base station today, but I don’t know why!
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Hi @JasmineEwashington and @Vic Thank you for notifying us about this issue. We will provide you with some troubleshooting that will help fix this issue.
Home Cam Troubleshooting steps:
- Turn off the base station and camera / unplug it from the power source. Wait for 10-15 seconds before turning it back on.
- Turn on the base station first, then the camera. Make sure to establish solid white light on the “INTERNET” which means the internet is connected.
- Unplug / Replug the ethernet cable from the base station.
- Format the TF card.
- Press and hold the “SYNC button and Reset Button” simultaneously until the LED indicator flashes red and white alternately to bring the base station into pairing mode.
- Factory reset the home cam base and cameras, then pair it with the camera again.
- Log out of the app and reopen it.
- Uninstall and Reinstall the VAVA Home app.
- Press the “SYNC” button at the bottom of the camera to turn it on. The Led indicator on the camera will stay solid on RED for 5 seconds.
Please note this would be the last T.S if the above steps are not successful: Reboot your ISP - Internet Provider to establish the connection from the router to the base station. Wait for 5 mins until all connections are already booted up.