Dual baby monitor

My dual monitor will not charge. I’ve tried multiple outlets and multiple power cords (all of which work on other devices). The cable connections are tight when everything is plugged in but I can’t get my monitor to charge. I need my monitor please help.

Hi @Britt, Thank you for notifying us about this issue. We will look into this. Kindly try these suggested T.S
Baby Monitor Troubleshooting Guide:

  1. Try using different charging cables.
  2. Plug it into a different wall outlet.
  3. Press and hold the power button on the baby monitor for 10-15 seconds.
  4. Turn off both monitor and camera to restart/re-sync, wait for 10 secs then power it back on. Turn on the camera first & then the baby monitor, once everything is ON make sure the camera has a SOLID green light indicating that it’s already synced to the baby monitor.
  5. FACTORY RESET do it 3x
    *PRESS MENU
    *GO TO SETTINGS (GEAR ICON)
    *FACTORY RESET (ARROW GOES ON CIRCLE)

If the issue persists kindly email us at support@vava.com and provide us with your order number.