Console power off suddenly

Hi all, am looking for some advise.
My unit power off suddenly, have to disconnect the main to restart. I’ve used the projector for almost a year without any issues, but within this week, it power off twice. (System version - V2.10)

Thanks

Hi @Karamura. Please try to unplug the power cord, wait about 1 minute, then plug in the power cord and turn on the projector or press and hold the power button until it powers off, then turn on the projector.

If you have any further questions or concerns please contact us at support@vava.com. Thank you!

Thanks for getting back to me, does it relate to overheat or anything causing this issue?

Hi @Karamura One of the cause could be overheating. Would you be so kind as to try to unplug all external devices from the projector and run it just by using the inbuilt app store for a bit and see if it continues to turn off? Did the fans continue to run when the display goes out?

If you have any further questions or concerns please contact us at support@vava.com. Thank you!