I have a vava chroma and it has been working good. Today I turned it off and several hours later went to turn it on and the front light bar go’s off like normal but no lasers work. Normally it starts up showing vava but I get nothing, the fans come on and that’s it. I tried hitting menu, nothing, I tried unplugging it for 5 minutes and still nothing. It is only 2 months old and not many hours. Any idea what wrong?
We sincerely apologize for the inconvenience this has caused you.
Could you please send a copy of the original purchase receipt and a video demonstrating the problem with the device via email to support@vava.com? We will have dedicated customer service to solve your problem.