We just got the Vava split screen monitor and my
Daughter sleeps with a sound machine on in her room, the sound is distorted coming thru the monitor is there a way to fix this?
Hi @Interngirlkt Thank you for notifying us about the issue. Check whether any large metallic objects including doors, refrigerators, mirrors, etc., are placed between the camera and monitor thus blocking/interfering with the radio signals.
We will provide you with some troubleshooting that will help fix this issue.
- Turn off both monitor and camera to restart/re-sync, wait for 10 secs then power it back on. Turn on the camera first & then the baby monitor, once everything is ON make sure the camera has a SOLID green light indicating that it’s already synced to the baby monitor.
2. FACTORY RESET do it 3x
*PRESS MENU
*GO TO SETTINGS (GEAR ICON)
*FACTORY RESET (ARROW GO ON CIRCLE)
If the issue still persist, kindly email our support@vava.com
This did not work. There is a humming sound coming from the monitor even with the sound machine off, the monitor also gets warm to the touch near the speaker.
Hi @Interngirlkt Thank you for the feedback. KIndly email our support@vava.com so they can further assist you. Thank you!