Audio not working when English language is selected

4K Laser Projector
1

I am facing an issue with audio of Vava 4k projector for some shows on HBO MAX and Disney plus. If I change the language the sound is audible. It’s a weird issue I’m facing and is quite annoying. Can you please look into it as soon as possible

2

This is getting quite annoying. Now half the videos on Disney plus are not playing.

3

Hi @ab1602, Thank you for bringing this to our attention. No worries! We will help you out! To further assist you, could you please confirm to us the model? VA-LT002 or VAVA Chroma?

4

Hello, thanks for looking into this. The model is LT002 (VAVA 4K UST Laser TV Home Theatre Projector)

5

Hi @ab1602, Thank you for your feedback. Hope this helps. Kindly try to unplug all the 3rd party streaming devices that are connected to your LT002 then factory reset, and make sure the firmware is up to date.

If the issue persists you may email our support@vava.com to further assist you!